Hours:                       37 hours per week

Salary:                       £27,267pa

Contract:                  Fixed Term until 31 March 2025

The Senior Hub Support Worker will play a key role in the effective operation of The Hub, providing high-quality support and guidance to homeless adults accessing the service.

This role involves overseeing the day-to-day activities within the hub, supporting a team of hub support workers, and ensuring that the needs of the service users are met with empathy, respect, and professionalism. The Senior Hub Support Worker will work closely with the Deputy Community Services Manager to deliver a safe, welcoming, and supportive environment, fostering positive outcomes for individuals experiencing homelessness.

Main Duties will include:

• Service Delivery:
• Lead and manage the daily operations of the hub, ensuring a safe, clean, and welcoming environment for all service users.
• Provide direct support to homeless adults, including conducting assessments, creating support plans, and offering guidance on housing, health, and wellbeing.
• Address immediate needs such as food, clothing, and hygiene facilities, while signposting to appropriate external services.
• Team Leadership:
• Supervise, mentor, and support a team of hub support workers and volunteers, ensuring consistent and compassionate service delivery.
• Coordinate staff rotas and manage workloads to ensure adequate coverage during operating hours.
• Facilitate weekly team huddles and provide regular feedback and development opportunities for team members.
• Partnership and Collaboration:
• Work in partnership with external agencies, including housing services, healthcare providers, and social services, to ensure a holistic approach to support.

In order to be successful in this role you will need:

• Significant experience working with vulnerable adults, particularly those experiencing homelessness or at risk of homelessness.
• Leadership / team management skills, with experience supervising staff or volunteers.
• Good interpersonal and communication skills, with the ability to engage effectively with service users, colleagues, and external partners.
• In-depth knowledge of the issues faced by homeless individuals, including mental health, substance misuse, and housing law.
• Ability to manage complex and sensitive situations with empathy and professionalism.
• Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
• Proficient in using databases and other IT systems for case management and reporting purposes.

The benefits of working at Stonepillow:

• Actively supporting those in need in your local community
• Healthcare and wellbeing support including access to in-app virtual appointments with NHS registered GPs and access to a comprehensive Employee Assistance programme with face-to-face counselling
• A medical cashback scheme and retail discounts
• Stakeholder pension, employer contribution of 5%
• 25 days holiday plus bank holidays

Stonepillow is committed to safeguarding children, young people and vulnerable adults.  All post holders are subject to a satisfactory enhanced Disclosure and Barring Service (DBS) check.

We reserve the right to close this vacancy early if a high volume of applications have been received. 

Early applications are encouraged, interviews will commence before the closing date if suitable candidates are identified

• Please view the senior hub JD document